If you receive a message stating that your email address/password is not recognized, please follow the steps below:
Please clear your cache and browser history. Close and open a new browser.
Make sure you are using the same email address and password you registered with.
If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account.
If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please email firstname.lastname@example.org with the details and screenshots of the error.