We offer two options -
1. Courier delivery (within 1-3 days upon parcel picked up)
- This service is free for orders that are SGD$40 and above. For orders less than SGD$40, a flat fee of SG$4 will be imposed.
2. Self collection from office (within 3-5 working days after order processing)
- You may opt for self collection from our office if you would like to receive your order sooner. An email will be sent to inform you when your order is ready for collection.
2. Self collection from office (within 3-5 working days after order processing)
- You may opt for self collection from our office if you would like to receive your order sooner. An email will be sent to inform you when your order is ready for collection.
Self-Collection Address:
NeoAsia (S) Pte Ltd
6 Tagore Drive
#04-07 Tagore Building
Singapore 787623
Collection timing: 10 am - 12 pm & 2 pm - 5 pm (Monday to Friday except Public Holiday)
You will receive a SMS from our courier partner on the day your parcel will be delivered. If you are not at home to receive it, kindly follow the instructions in the SMS and/or give them a call directly. For instances wherein customers gave instructions to courier partner for parcel to be left at a particular place (i.e dry riser, shoe rack, etc), DermaSkinShop would not be liable for lost parcels. Kindly ensure that your parcels are left in a safe place.
Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Singapore.
Please allow 3-5 working days for us to process your orders from DermaSkinShop.com.sg
During festive seasons and peak periods, we seek your kind understanding for a longer processing time needed within 5 – 10 working days.
The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers.
In the event where a wrong address is provided, please contact DermaSkinShop via email within 1 hour of purchase and our team will contact and assist you accordingly. Once the package is delivered, DermaSkinShop will not be liable for any replacement or refund. For undelivered parcels with wrong/invalid address, a courier fee of SGD$4 will charged for re-delivery.
Please visit your DermaSkinShop My Account to check on the status of your order
Yes, You may opt for self collection from our office (within 3-5 working days after order processing) if you would like to receive your order sooner. An email will be sent to informed you when your order is ready for collection.
Self-Collection Address:
NeoAsia (S) Pte Ltd
6 Tagore Drive
#04-07 Tagore Building
Singapore 787623
Collection timing: 10 am - 12 pm & 2 pm - 5 pm (Monday to Friday except Public Holiday)
To track and check the status of your order please click the link attached in the shipping confirmation. You may also visit your Dermaskinshop My Account or check out Shipping and enter your tracking number Tracking box can be found at the upper right hand corner of the page.
We will notify you via email when your package is in transit and ready for delivery.
You may also contact the courier assigned to your order and provide them with the tracking number shown in your email.
For additional delivery or return trips required, a delivery charge of SGD$4.00 will be imposed.
