Unfortunately, we are unable to amend and/or cancel orders once it is paid. Please review your cart before completing your orders. Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products delivered by us.

Please check if:

• The coupon/voucher code has expired
• Coupon/Voucher is for one time use only
• Each order can only use 1 coupon/voucher
• The coupon/voucher is not valid for items that are already on sale
• Coupon/Voucher is not valid with other promotions, discounts and loyalty rewards redemption

You can check the status of your order by logging HERE and head over to “My Account” on the top left hand corner and click Orders.

Gifts with purchase are determined by our management team and are provided at our discretion, subject to stock availability.

Customers are not allowed to choose, exchange, or request specific gifts.

Dermaskinshop runs different promotional mechanisms every month, and gifts may vary according to the ongoing campaign.

Dermaskinshop reserves the right to:

• Replace the gift with another item of similar value, or
• Withdraw the gift without prior notice.